FAQ

DO WE SHIP INTERNATIONALLY?

YES, WE OFFER WORLDWIDE SHIPPING.

 

WHAT CURRENCY IS THE WEBSITE IN?

WE OPERATE IN CANADIAN DOLLARS. THE WEBSITE WILL DISPLAY YOUR LOCAL CURRENCY IF YOU'RE IN A SUPPORTED COUNTRY. CHECKOUT MAY STILL BE PROCESSED IN CANADIAN DOLLARS DEPENDING ON YOUR LOCATION.

 

HOW LONG IS THE SHIPPING TIME?

DOMESTIC SHIPPING TIME VARIES FROM 4-8 BUSINESS DAYS (EXCLUDING HOLIDAYS).

INTERNATIONAL SHIPPING TIME VARIES FROM 6-14 BUSINESS DAYS (EXCLUDING HOLIDAYS).

PLEASE NOTE THAT SHIPPING AND PROCESSING TIMES ARE NOT THE SAME.

SHIPPING TIMES ARE SUBJECT TO CHANGE WITHOUT NOTICE AS WE CANNOT CONTROL COURIER DELAYS AND COMPLICATIONS.

 

WHEN WILL MY PRODUCT GET HERE?

READY MADE ORDERS WILL BE SHIPPED WITHIN 5 BUSINESS DAY FROM THE DATE THE ORDER IS PLACED.

THIS MAY NOT BE APPLICABLE DURING PEAK SEASONS AND HOLIDAYS.

 

MADE TO ORDER ITEMS?

IF AN ITEM IS MADE TO ORDER, IT WILL BE CLEARLY DEPICTED IN THE PRODUCT DESCRIPTION, WITH AN ESTIMATED TIME FRAME. LEAD TIME VARIES AND IS BASED ON ORDER VOLUME.

 

CAN I CANCEL MY ORDER?

IF YOU WISH TO CANCEL A READY MADE ORDER, YOU MUST CONTACT US WITHIN 24 HOURS OF PLACING THE ORDER.

MADE TO ORDER ITEMS CANNOT BE MODIFIED OR CANCELLED AFTER THE ORDER IS PLACED.

 

WRONG OR DAMAGED ITEMS?

IF THE PRODUCT IS DAMAGED OR INCORRECT UPON DELIVERY, YOU MUST CONTACT US WITHIN 15 DAYS OF RECEIVING THE ORDER. THE ITEM MUST BE BRAND NEW, UNWORN, UNWASHED AND IN THE SAME STATE THAT YOU RECEIVED IT IN. WE WILL NOT BE ABLE TO ASSIST YOU IF IT HAS PASSED THE 15 DAY DEADLINE.