Ready made orders will be shipped within 2-4 business days (monday-friday) of the order being placed. During peak periods processing times may extend. You will receive a shipping confirmation email once your order is ready to ship.

International orders (orders with a destination outside of canada) are shipped with duties/tariffs already paid for - there will be no extra charges.

If you decide to refuse your shipment, you are responsible for the original and return shipping charges, any duties, taxes and/or customs charges that are incurred. Customs may delay packages beyond the stated shipping times in the FAQ section

Orders that go missing due to submitting an incorrect or incomplete address are not the responsibility of J3t apparel and will not be refunded. J3t apparel is not responsible for lost or stolen packages.

Orders returned to us due to an incorrect address will not be refunded shipping costs. Please confirm that your address is correct before checkout.

RETURNS & EXCHANGES

We want you to be happy with your purchase. We accept size exchanges and returns for store credit within 15 days of delivery, subject to the conditions below.

1. Return Eligibility

Items must be unworn, unused, with all original tags attached, and in their original packaging. Once your return is received and approved, store credit will be issued for the value of the returned item. Original shipping charges are non-refundable.

2. Exchanges

Size exchanges are available within 15 days of delivery, subject to availability. Customers are responsible for shipping costs associated with the exchange.

3. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 15 days of delivery. We will arrange a replacement, exchange, or refund as applicable.

4. Return & Exchange Process

To initiate a return or exchange, please email us at info@j3t.ca with your order number and reason for your request. If your request is approved, we will provide detailed return instructions.

For damaged, defective, or incorrect items, please include a description of the issue and supporting photos.

5. Refund Process

Where a monetary refund is applicable for a damaged, defective, or incorrect item, the refund will be issued to the original payment method after the returned item has been received and inspected. Please note that it may take up to 10 business days for your bank, credit card company, or payment provider to process the refund.

For any other questions, please contact info@j3t.ca

Upon receiving the product, please inspect it carefully. If the product is damaged, we will require visual evidence of the item to further investigate and reach a solution. The item must be unworn and unwashed, and in its original condition. If the item was delivered over 15 days ago, we cannot assist you with any help.