SHIPPING & RETURNS

RETURN POLICY

ALL ITEMS ARE FINAL SALE, NO RETURNS OR EXCHANGES.

IF THERE IS AN ISSUE WITH YOUR ORDER, CONTACT INFO@J3T.CA

SHIPPING POLICY

READY MADE ORDERS WILL BE SHIPPED WITHIN 5 BUSINESS DAYS (MONDAY-FRIDAY) OF THE ORDER BEING PLACED.  DURING PEAK PERIODS PROCESSING TIMES MAY EXTEND. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE YOUR ORDER IS READY TO SHIP.

INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS/DUTIES. J3T APPAREL IS NOT RESPONSIBLE FOR THE PAYMENT OF CUSTOMS/DUTIES ON SHIPPED ITEMS. IT IS THE SOLE RESPONSIBILITY OF THE PURCHASER.

IF YOU DECIDE TO REFUSE YOUR SHIPMENT, YOU ARE RESPONSIBLE FOR THE ORIGINAL AND RETURN SHIPPING CHARGES, ANY DUTIES, TAXES AND/OR CUSTOMS CHARGES THAT ARE INCURRED.  CUSTOMS MAY DELAY PACKAGES BEYOND THE STATED SHIPPING TIMES IN THE FAQ SECTION

ORDERS THAT GO MISSING DUE TO SUBMITTING AN INCORRECT OR INCOMPLETE ADDRESS ARE NOT THE RESPONSIBILITY OF J3T APPAREL AND WILL NOT BE REFUNDED. J3T APPAREL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

ORDERS RETURNED TO US DUE TO AN INCORRECT ADDRESS WILL NOT BE REFUNDED SHIPPING COSTS. PLEASE CONFIRM THAT YOUR ADDRESS IS CORRECT BEFORE CHECKOUT.

ALL ORDERS ARE SHIPPED BY CANADA POST AND CHITCHATS INC.

MADE TO ORDER ITEMS

WHEN AN ITEM REQUIRES A LEAD TIME, IT WILL BE CLEARLY DEPICTED ON THE PRODUCT PAGE DESCRIPTION. ALL MADE TO ORDER PRODUCTS WILL BE PROCESSED AND SHIPPED WITHIN OR AFTER THE STATED LEAD TIME. PLEASE NOTE THAT LEAD TIMES DO NOT INCLUDE SHIPPING TIME.

J3T APPAREL IS NOT RESPONSIBLE FOR DUTIES AND TAXES UPON DELIVERY FOR INTERNATIONAL ORDERS.

 

DAMAGED PRODUCTS

UPON RECEIVING THE PRODUCT, PLEASE INSPECT IT CAREFULLY. IF THE PRODUCT IS DAMAGED, WE WILL REQUIRE VISUAL EVIDENCE OF THE ITEM TO FURTHER INVESTIGATE AND REACH A SOLUTION. THE ITEM MUST BE UNWORN AND UNWASHED, AND IN ITS ORIGINAL CONDITION. IF THE ITEM WAS DELIVERED OVER 15 DAYS AGO, WE CANNOT ASSIST YOU WITH ANY HELP.